Marketing Statement
Under basic supervision, performs technical work in the development and maintenance of the PHA telephone network; oversees telephony integration, and individual and departmental moves, adds, and changes to the telephone systems for the Information Systems Management (ISM) Department.
Annual salary range: $70,964 - $74,400
Qualifications
Education, Training and Experience Guidelines:
Bachelor’s Degree in Information Systems, or a closely related field, or technical school degree in technical communications; AND four (4) or more years’ experience in large telecommunications network systems; OR an equivalent combination of education, training and experience.
Required Knowledge of:
Principles and practices of telecommunications administration, including technical protocols, security procedures, and system components; Federal, Commonwealth, and local rules and regulations governing public housing safety and telecommunications equipment installation, including International Building Code (IBC) standards; Techniques for investigating telecommunications systems failures and operating conditions; Networked telecommunications system environments and device capabilities; Project planning and management principles.
Required Skill in:
Analyzing telecommunications issues, evaluating alternatives, and developing solutions; Reading and applying Commonwealth and Federal contracting rules and regulations; Installing, maintaining, modifying, and upgrading telecommunications systems; Analyzing equipment and system malfunctions, troubleshooting telecommunications equipment, and determining effective solutions; Coordinating the implementation of telecommunications projects; Using initiative and independent judgment within established procedural guidelines; Assessing and prioritizing multiple tasks, projects and demands; Interacting with people of different social, economic, and ethnic backgrounds; Establishing and maintaining effective working relationships with co-workers; Communicating effectively verbally and in writing.
LICENSE AND CERTIFICATION REQUIREMENTS:
A valid Commonwealth of Pennsylvania Driver's License is required
Responsibilities
Administers the operations and maintenance of the PHA telephone system; serves as administrator for wired and analog systems, including local exchange carrier services; does not work with cell phone systems; Modifies and maintains telephone exchange systems, databases, and servers; performs and coordinates individual and departmental moves, adds, and changes to the telephone systems; Acts as project manager and technical advisor for telephone and telecommunications systems, including renovations, network interfaces, and infrastructure development; Manages the installation, configuration, upgrades, updates, and maintenance of audio-visual and telecommunications equipment, including card access and security devices; Manages projects to integrate new technology and equipment; Monitors system functionality; prioritizes, troubleshoots, and repairs telephone problems, and assures the effective performance and maximum up-time of the PHA telephone services; Oversees vendor services and telephony integration to PHA systems; Monitors vendor costs and schedules to verify compliance with contracts and agreements; Evaluates and analyzes telecommunications issues, and recommends solutions; assesses system capacity and utilization trends, and recommends improvements; Meets regularly with ISM operations staff to discuss and resolve priorities, special assignments, problems, resource allocation, and technical issues; Stays abreast of trends and innovations in communication systems issues and policies; Maintains absolute confidentiality of work-related issues and PHA information; performs related duties and responsibilities as assigned.
How To Apply
All applications will be accepted through the Philadelphia Housing Authority’s Jobs Board at www.pha.phila.gov/jobs
Closing Statement
About the Philadelphia Housing Authority (PHA)
Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.
Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.
PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.
