Role: Desktop Support
Location: Las Vegas, Nevada(Onsite)
Responsibilities:
- Call Quality Measurement and Analysis
- Measure and analyze call quality for call center agents.
- Develop strategies to improve call quality and customer satisfaction.
- Call Center Agent and Call Center Metrics
- Track and report on call center agent performance and overall metrics.
- Identify trends and provide recommendations for improvement.
- Survey Evaluation
- Analyze survey data to gauge end user satisfaction and identify areas for improvement.
- Implement changes based on survey feedback to enhance user experience.
Regards
Praveen Kumar
Talent Acquisition Group – Strategic Recruitment Manager
praveen.r@themesoft.com
