Operations Manager
Vice President, Operations
FLSA Status: Exempt
Summary:
The Operations Manager will provide overall leadership to the warehouse operation.
Job Role/Responsibilities:
- Provide overall leadership to the various warehouse segments which include receiving, pick/pack and outbound operations.
- Assign duties, ensure accuracy and conformance to warehouse procedures.
- Ensure service levels are met on a daily basis.
- Develop and manage key warehouse metrics.
- Determine work procedures, prepare work schedules and expedite workflow.
- Study and standardize procedures to improve efficiency of team.
- Maintain a high level of quality, keep accurate accounts of time and production, keep production on schedule.
- Build strong employee morale and create a team environment.
- Identify employee skills, develop them by coaching and counseling on a regular basis
- Conduct annual performance reviews and provide continual feedback, both positive and constructive.
- Assist and resolve employee issues.
- Collaborate with HR on hiring, employee issues, discipline, payroll and other matters.
- Confer with other supervisors/managers outside of the distribution center to ensure coordination of other warehouse activities
- Manage and monitor inventory levels to ensure accurate inventory.
- Ensure all employees follow safety protocols and associated record keeping, including material handling of certifications and licensures.
- Perform other duties as assigned.
Qualifications:
- At least 5 years’ experience managing multifunctional teams, preferably in a distribution or logistics environment.
- Bachelor’s degree in Business, Operations and/or Logistics is preferred. Equivalent experience in lieu of degree.
- Warehouse Management System (WMS) experience is required. Microsoft Dynamics365 is a plus!
- Must be able to interact with team members and develop solid working relationships.
- Problem solving skills are a must.
- Extremely proficient working with Word, Excel and Email.
- Excellent communication skills.
- Ability to operate a forklift, pallet jack, reach truck and/or order picker.
