The Digital Adoption Specialist III is responsible for driving the successful global adoption of digital transformation initiatives and overseeing the change process to ensure successful implementation and user acceptance. This role focuses on analyzing the impact of new technologies and tools, developing strategies for effective change management, exploring digital adoption platforms, and providing insights to optimize technology adoption across ATC. The Digital Adoption Specialist will support leadership in achieving digital transformation goals, develop and execute communication strategies, and integrate comprehensive training plans. Additionally, this role involves developing learning paths for key groups, including leadership, project leaders, and people managers. The Digital Adoption Specialist will work to drive faster adoption, improve employee morale, productivity, quality of work, and higher utilization of digital tools.
Responsibilities
- Leads and conducts training needs assessments to develop comprehensive programs tailored to different roles. Ensures end-users are equipped with the necessary knowledge and skills for the change.
- Assesses the current organizational environment to determine readiness for digital transformation, identifying potential challenges and areas requiring additional support.
- Outlines the adoption strategy on how digital transformation will ensure that new processes, technologies, or changes are effectively accepted and utilized by stakeholders, ensuring that the change is embedded into the organizational culture and daily operations.
- Creates advanced engagement strategies for different stakeholder groups to ensure alignment and buy-in at all levels of the organization.
- Designs and leads comprehensive learning programs to develop essential skills and knowledge for effective change management.
- Leads workshops and training sessions focused on building competencies in digital tools and processes, fostering a culture of continuous learning and innovation.
- Develops comprehensive guides that outline the methodologies, processes, platforms, and best practices for optimizing digital transformation.
- Regularly reviews and adjusts change management plans based on feedback and data analysis to ensure that the transformation remains on track and meets organizational goals.
- Develops a clear and consistent plan that communicates the vision, benefits, and impacts of the change using multiple channels and forums to reach all impacted stakeholders.
Qualifications
- Bachelor's degree in Business Administration, Information Technology or a related field is required
- Minimum of 5+ years of experience in digital adoption, training, organizational change management, or related roles is required
- Certification in Change Management (e.g., Prosci, ACMP) is a plus
- Demonstrated ability to perform change impact analysis to understand how changes will affect different parts of the organization and to develop appropriate mitigation strategies
- Experience in developing and delivering training programs
- Proven ability to communicate complex concepts and changes to a diverse audience, customizing messages to meet the needs and perspectives of different stakeholders
- Working knowledge of digital adoption platforms like WalkMe
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
