Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Overall Summary:
Duquesne Light is looking for a talented and motivated Infrastructure Engineer to join our team. This position will provide project and production support for infrastructure technologies, such as Windows servers and operating systems, storage, cloud technologies, and SCADA with a main focus on SharePoint and M365 Products.
The Infrastructure Engineer II position is expected to be a member of project teams for medium complex initiatives. This role is expected to collaborate with all levels of the organization to determine requirements to ensure appropriate solutions are implemented. . The Infrastructure Engineer II position will develop written documentation including installation and configuration procedures, and test plans.
Location: Hybrid (see below), Pittsburgh, Pennsylvania at Woods Run Complex
Job Responsibilities:
- Provide assistance and technical support to resolve production system issues with Microsoft 365, Windows Server, and VMware systems.
- Provide support for Infrastructure tools such as SharePoint, M365 E5, Group Policy, PowerShell, IIS, Windows Server hosted in Azure or VMware.
- Installation, configuration and maintenance of SharePoint Online & SharePoint servers, application, and backups.
- Perform SharePoint site and account management activities including creation, role assignments and user account administration to ensure security controls are in place and in compliance.
- Monitor system usage by evaluating built-in SharePoint reports and reviewing files and SharePoint Sites that are no longer in use to free space.
- Provide a high level of customer service while effectively documenting and communicating processes and improvements of a routine nature.
- Support small to medium projects by attending project meetings, gathering, and identifying IT Infrastructure requirements, planning, and deploying infrastructure, and communicating status updates both written and verbal.
- Familiarity with Hybrid Identity, EntraID Connect and Conditional Access Policies.
- Work with support vendors to understand new features, plan implementations, troubleshoot issue to remediation or take part in application upgrades.
- Provide education to users on how to utilize SharePoint by creating manuals and trainings for distribution.
- Respond to production incidents within documented service level agreements.
- General knowledge of Microsoft Copilot and Copilot for Microsoft 365
- Familiarity with Microsoft Purview.
- Participate in On-Call rotation to provide after hour support on Windows Infrastructure responsibilities.
Education/Experience:
- Bachelor’s degree in Computer Science or Information Systems preferred.
- In lieu of a degree, a commensurate combination of education and experience will be considered.
- Two (2+)years of relevant professional experience
Skills and Abilities Utilized in this Role Include:
- Excellent customer service and verbal/written communication skills when corresponding with internal and external clients
- Time management and organizational skills
- Ability to work effectively as a team as well as with minimal supervision
- Adapts well to change and maintains a positive flexible attitude
- Strong problem-solving skills with the ability to devise ways to continuously improve team operations
- Availability to work on-call hours periodically
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.
