Installation & Warehouse Manager
The Installation and Warehouse Manager plays a pivotal role in driving the successful installation of laundry and technology equipment, while also overseeing comprehensive warehouse operations. This position is critical in ensuring the seamless coordination of installation projects, meticulous management of inventory, and the consistent delivery of top-tier service to our clients. The manager will lead and inspire a team of installers and warehouse staff, upholding the highest standards of safety, organization, and operational excellence. You must possess a strong ability to work autonomously, demonstrating initiative, self-motivation, and the capability to manage responsibilities independently while consistently delivering high-quality. Success in this role requires strong critical thinking skills, exceptional communication capabilities, and a keen attention to detail, all contributing to the overall efficiency and effectiveness of our operations.
Key Responsibilities
Team Leadership
Build, lead, and develop a customer-centric installation team that consistently exceeds client expectations through exceptional communication, professionalism, and a premium, detail-oriented approach.
Partner with internal stakeholders and Operations leadership to recruit, hire, coach, and manage team performance, ensuring alignment with the company's values and standards.
Foster open communication and collaboration within the team to ensure seamless operations, timely project completion, and consistent delivery of exceptional service in every interaction.
Cultivate a culture of safety & continuous improvement, set clear expectations & hold team members accountable for results. Conduct regular performance reviews, provide ongoing feedback, and implement development plans to enhance individual and team performance.
Efficiently maintain, monitor, and present key installation and warehouse success metrics to internal stakeholders, ensuring data-driven insights are communicated clearly to support informed decision-making and continuous improvement initiatives.
Ensure all team members follow safety protocols during the loading and unloading process, including wearing appropriate personal protective equipment (PPE).
Oversee the safe and efficient loading and unloading of laundry equipment, ensuring all team members are properly trained and certified in forklift operation to comply with safety standards and optimize workflow.
Installation Management
Coordinate and oversee the installation or removal of laundry and payment technology equipment, ensuring they are completed on time and to company standards.
Supervise and guide the installation team, providing technical support and troubleshooting assistance as needed.
Oversee and lead the team in the preparation of washers and dryers for installation, ensuring proper connection of payment technology, thorough cleaning and testing of each unit, and the collection of all necessary installation materials, including venting, clamps, hoses, and other essentials.
Engage with clients to understand their needs, manage expectations, and ensure their complete satisfaction with the installation services provided.
Ensure the Installation team consistently maintains detailed records of each installation, including the verification of location, positioning, and asset tag information for all installed machines and payment systems.
Warehouse Operations
Manage day-to-day warehouse operations, including inventory control, shipping, receiving, storage, and loading/unloading of equipment with safe handling and accurate documentation.
Implement efficient warehouse processes, ensuring proper organization, labeling, rotation of stock, and maintaining accurate inventory records to minimize losses and ensure timely replenishment.
Supervise the remanufacturing process of washers and dryers, enforcing rebuild standards and production goals.
Fleet Management
Actively monitor team members’ compliance with DOT Hours of Service regulations, by company requirements.
Oversee assigned installation vehicles, ensuring they are properly maintained, stocked with necessary parts, and operated in compliance with company policies.
Client, Team, & Vendor Relationships
Partner with service & sales teams to improve the age of our equipment fleet by proactively reporting and working together on contract renewals and machine replacements.
Communicate regularly with Sales team to ensure that installations and removals are scheduled/routed in a timely manner and communicated to the necessary stakeholders.
Establish and maintain clear communication with the Sales team regarding new installations, ensuring all necessary information is available, including site surveys, property layouts, machine configurations, and the placement of laundry technology.
Build and nurture strong relationships with vendors, ensuring clear communication and timely access to necessary equipment, parts, and materials for installations.
Regularly evaluate vendor performance, providing feedback and addressing any issues to maintain a high standard of service and product quality that aligns with company needs and expectations.
