Full Stack Engineer (Support)
This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
What you'll do:
-> You will investigate technical issues customers face by looking at their data and digging into the source code.
-> You will communicate with customers to understand their issues and help them identify what went wrong.
-> You will create solutions tailored to the customers’ problems and apply them to their database.
-> When the underlying issue is not specific to the customer, you will fix the faulty code and write tests to prevent the issue from affecting other customers or resurfacing in the future: contribute directly to software used by millions.
This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. You will solve issues that help our customers' businesses continue to thrive. We're looking for someone who loves to program, is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.
Responsibilities:
- Own support tickets and troubleshooting within our organization for Odoo, tools, and services
- Investigate technical issues, customer-reported problems, and bugs. Identify root causes, describe symptoms, quantify scope, and propose solutions
- Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
- Acting as a technical advisor to our customers and strategic partners
- Solving technical problems, demonstrating Odoo product value, and communicating clearly and effectively to technical and non-technical audiences
- Managing support for Enterprise customers in SaaS, PaaS, and Self-hosted environments
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term
- Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
- Document support ticket resolution and apply these fixes for customers
Your Profile:
- Experience with programming languages
- Experience with relational databases
- A knack for problem-solving
Nice to have:
- Experience with Python, JavaScript, and PostgreSQL in self-hosted, SaaS, and PaaS environments
- Contributions to open-source projects
- Knowledge of business processes (e.g., sales, accounting, inventory management, etc.)
Compensation and Perks:
- Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days and paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- Evolve in a nice working atmosphere with a passionate, growing team!
- Snacks, fruit, and coffee/drinks on tap!
- Pre-tax commuter benefits such as parking and transit
- Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $60,000-$85,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
