Clearance Requirements
*Active TS/SCI w/ Full Scope Poly clearance level required.
As a trusted Microsoft partner in the Federal space, the Site Lead drives operations both on a local and cross-site level in support of Microsoft’s Government Cloud Collaboration Center (GC3) that provides end-to-end operational support for Azure core. Operational support is comprised of workstreams: Live Site Engineering (to include incident management), TechOps/SIM (deskside and secure space support), Network Management, Identity Management, Customer Experience (CXP) and Azure Engineering Learning (Training).
Duties and Responsibilities
- Senior resource on-site who is accountable for day-to-day operations and program oversight
- Ensure there is global operational coverage of all workstreams 24x7, to include onsite shift coverage for locations within your region
- Building partnerships and liaising with customer team leads to determine solutions for issues that may arise
- Understanding operations at the tactical level
- Build scalable and sustainable internal processes to ensure operational efficiencies
- Facilitate program communications and provide regular status reports as required to include briefings to the customer
- Foresee and analyze project risks, develop risk management plans and mitigate subsequent issues
- Initiate meetings with customer when needed
- Shape established metrics from collection to dynamic dashboards to include KPI/SLA tracking
- Drive operations and special projects to expand our capabilities
- Seek growth opportunities for our employees and the business
- Partner with leadership team and regional Delivery Manager to ensure the best operational outcomes for the program
- Oversee the regional sites under your purview and visit those sites as needed
- TS/SCI with Poly clearance
- Strong cross team/group/org collaboration skills
- Excellent communication skills to include effectively tailoring messages to the specific needs of the audience
- Demonstrates strong project management skills
- Exhibits excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space
- Demonstrated experience in briefing to customers/clients
- Experience with Microsoft Office tools (powerpoint, excel, word, sharepoint)
- Ability to travel to sites within your region when needed
- Shift work may be required
- Design, develop, and deliver training programs that align with customer objectives, utilizing various training methods and tools, including e-learning, workshops, and on-the-job training
- Advises and makes improvement recommendations of the delivery of on-site and/or in-house training classes, seminars, self-study, lectures, demonstrations, simulation exercises and discussion groups for customers and/or employees.
- Create and maintain training materials, including presentations, training manuals, and e-learning content. Applies advanced knowledge for the planning and designing of instructional methods and materials
- Identifies training needs and recommends advanced training solutions by working with business leaders and critical stakeholders.
- Learning cutting edge technology, working closing with our Microsoft partner
Minimum Qualifications
- Bachelor’s Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience.
- 5 years of experience in Information Technology
- project management experience
