Sr. IT Support Technician
Location: Palo Alto, Ca.
Onsite - Direct Hire
Salary: $85k - $110k per annum
Local Candidates Highly Preferred!
Responsibilities:
- Onsite Hardware / Desktop support experience (90% of this job). Oversee the resolution of Hardware or Software that supports critical business needs - installation and rollout of new sw packages, upgrades and new desktop hw to include configurations of networking printing.
- Implement / Maintain quality control processes to ensure the highest standards in A/V delivery.
- Providing Level 1 - 3 user support, system admin, and network admin.
- Taking charge of IT helpdesk support services: laptops, desktops running Windows, Apple, and Linux.
- Support experience with user devices such as smartphones and tablets.
- Front line for C-Suite Level Executive support issues by ensuring swift action is taken and resolution is communicated in a clear and concise manner resulting in a 100% customer satisfaction from Executive Staff.
- Identify network issues, experience with Network Configurations such as TCP/IP, DHCP, WLAN, WAN, and LAN.
- Utilize desktop and user admin tools including Active Directory, SCCM, JAMF, Windows Server.
- Experienced with Microsoft Office (Teams, Outlook, Word, etc.)
- Experienced with Google Suite.
- Experienced with Onboarding / Offboarding
- Provides Exemplary Customer Support.
Desired Skills and Experience
IT Support, A/V support, Mobile Device Support, C-Suite Level Support
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
