Purpose of the Role:
We are looking for an experienced ServiceNow Architect to join our ServiceNow Risk and Compliance Transformation practice to support client implementation projects. The ideal candidate will have a strong background in Integrated Risk Management, Third Party Risk Management, and/or Business Continuity Management, as well as experience in designing and implementing ServiceNow solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as Trusted Partners for our customer's most complex solutions, designed to ensure that they can rapidly realize the value they need. We do this by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.
While collaborating with customers, and the wider CRS (Cyber Risk Solutions) team, the right candidate will be able to develop and present clear architectural guidance in terms that non-technical client resources can understand. This individual will be able to elegantly articulate the advantages of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base, and one data model as the core for realizing value for Risk and Compliance Transformation processes. The candidate will also lead and participate in the delivery of demonstrations, workshops, best practice overviews, and educational sessions to customers. This individual will be expected to be the lead technical resource on client delivery engagements and must be willing to be a hands-on to implement complex technical solutions and to ensure delivery quality standards are met. The ideal candidate should be able to review client functional processes and recommend future state designs that align to industry best practices and ServiceNow native architecture. The candidate should also be able to manage a team of onshore and offshore junior team members to support a high-quality delivery model.
Key Responsibilities:
- Be a technical delivery leader, ensuring delivery excellence, aligned to ServiceNow Risk and Compliance Transformation practice expectations
- Work with clients to understand their business requirements and design solutions that meet those requirements
- Facilitate architecture and design discussions to demonstrate how ServiceNow meets the needs of strategic customers, including Risk solutions
- Engage with customers to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
- Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
- Stay current with new developments in the ServiceNow platform and apply that knowledge to client solutions
- Provide guidance and mentorship to junior team members
Required Qualifications:
- Minimum of 5 years of experience in ServiceNow solutions architecture, with at least 2 years of focus on ServiceNow Risk solutions
- Strong understanding of ServiceNow platform, including experience with custom development, integrations, and workflows
- Experience leading the design and implementation of ServiceNow solutions for clients
- Strong problem-solving and analytical skills
- Excellent communication and leadership skills
- Strong understanding of security and compliance regulations and best practices
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Implementation Specialist certification in one or more of the following:
Risk and Compliance
Third Party Risk Management (TPRM)
- Experience working in a consulting environment
Preferred Qualifications:
- ServiceNow Certified Master Architect, Certified Technical Architect, and/or ServiceNow Certified Application Developer certifications
- Experience in working with an integrated global practice
- Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), and/or Certified Information Security Manager (CISM)
- Experience working with industry-leading cyber security tools (e.g., Rapid7, Qualys, Tenable, Wiz, Orca, Splunk, RiskRecon, Bitsight, SecurityScorecard, QRadar. Carbon Black, CrowdStrike, ProofPoint, Cisco, etc.)
