Job Title: Unified Communications (UC) Technician
Location: Phoenix, AZ
Duration: 12 months
We are looking for a dedicated and skilled Unified Communications (UC) Technician to join our team.
Job Description: We are seeking a highly motivated and customer-friendly Unified Communications (UC) Technician with a strong background in UC systems and analog telephony. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Additionally, the candidate should possess a solid understanding of analog telephony, including the use of a buttset and performing punch downs.
Key Responsibilities:
- UC Systems Management: Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Troubleshoot and resolve issues related to UC systems to ensure optimal performance and reliability.
- Customer Interaction: Provide friendly and professional support to customers, addressing their UC-related inquiries and issues. Conduct on-site visits to troubleshoot and resolve UC and analog telephony issues.
- Analog Telephony: Perform punch downs and other analog telephony tasks. Utilize a buttset for testing and troubleshooting analog lines.
- Technical Support: Diagnose and resolve technical issues related to UC and analog telephony systems. Collaborate with other IT teams to ensure seamless integration and operation of communication systems.
- Documentation: Maintain accurate and up-to-date documentation of UC and analog telephony systems, configurations, and procedures.
Qualifications:
- Proven experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P).
- Strong understanding of analog telephony, including the use of a buttset and performing punch downs.
- Excellent troubleshooting and problem-solving skills.
- Friendly and professional demeanor with strong customer service skills.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
Preferred Qualifications:
- Relevant certifications in Cisco Unified Communications.
- Experience with other UC platforms and technologies.
- Previous experience in a customer-facing technical support role.
