Job Description:
Job Title: Relationship Manager
Duration: Full-Time Employment
Location: St Louis, MO
Primary Skillsets:
- Oversee client relationships across assigned portfolio of accounts, ensuring excellence standards in post-sales through solution definition/delivery and ongoing support services.
- Develop and maintain account plan by leading a joint company/customer planning process that identifies relevant client needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
- Establish productive, professional relationships with key client personnel, including C-level executives.
- Identify client retention risk and implement plans to mitigate risk; overall, insure client retention of assigned client portfolio.
- Identify client dis-satisfiers and ensure appropriate resources are solving associated issues.
- Communicate regularly with internal staff regarding client needs and requests, contractual obligations, projected enrollment levels, business model or work procedure changes, and other elements required for successful utilization of Casenet solutions.
- Facilitate client contract renewals/extensions and same store sales (add-on product tools)
