Commercial Property Manager (High-Rise Office Building)
On-site: Toledo, OH
Job Summary:
We are seeking an experienced and detail-oriented Commercial Property Manager with expertise in managing high-rise office buildings to support our client in the Midwest. The ideal candidate will have a strong understanding of commercial real estate operations, tenant relations, building systems, and maintenance, with a focus on providing exceptional service and ensuring that properties are operating efficiently and profitably. This position is responsible for overseeing the day-to-day management of a high-rise office building, ensuring tenant satisfaction, optimizing operational performance, and maintaining high standards of building upkeep.
Key Responsibilities:
- Property Operations & Maintenance:
- Oversee the day-to-day operations of high-rise office buildings, ensuring that all systems (HVAC, electrical, plumbing, security, elevators, etc.) are functioning properly and are in good working condition.
- Coordinate and manage routine and emergency maintenance, repairs, and capital improvement projects, working with contractors and vendors to ensure quality and cost-effective solutions.
- Conduct regular property inspections to ensure compliance with safety, security, and building code requirements.
- Develop and implement preventative maintenance programs to minimize downtime and reduce long-term repair costs.
- Tenant Relations & Services:
- Serve as the primary point of contact for tenants, addressing concerns, managing requests, and ensuring a high level of tenant satisfaction.
- Maintain strong relationships with tenants, working to ensure lease compliance and a positive tenant experience.
- Address tenant inquiries and complaints in a timely and professional manner, working to resolve issues efficiently and proactively.
- Oversee move-ins, move-outs, and tenant build-outs, ensuring smooth transitions and minimal disruption to existing tenants.
- Leasing & Occupancy Management:
- Collaborate with leasing teams and brokers to help drive tenant retention and reduce vacancy rates within the building.
- Support the lease renewal process and tenant negotiations, ensuring that lease terms are adhered to and that tenants are satisfied with their space.
- Monitor occupancy levels and work to maintain high occupancy through proactive engagement with existing tenants and potential tenants.
- Financial Management & Reporting:
- Develop and manage annual operating budgets for each building, including estimating operating expenses, forecasting income, and tracking costs to ensure financial performance aligns with company goals.
- Monitor and report on financial performance of the property, including revenue, expenses, and capital expenditures, ensuring profitability and cost efficiency.
- Approve and process vendor invoices, ensure timely payment of bills, and verify the accuracy of financial records.
- Prepare regular reports for senior management regarding property performance, maintenance issues, lease status, and tenant matters.
- Vendor & Contract Management:
- Manage relationships with third-party vendors, contractors, and service providers to ensure quality service and cost-effective solutions for building operations.
- Oversee the procurement and management of service contracts, including janitorial, landscaping, security, and other essential services.
- Ensure that all vendors comply with safety standards, insurance requirements, and company policies.
- Health, Safety, and Compliance:
- Ensure compliance with all federal, state, and local building codes, environmental regulations, and safety standards.
- Stay up to date on OSHA regulations, fire safety, and other building codes that impact high-rise office operations.
- Coordinate fire drills, emergency preparedness plans, and other safety protocols to ensure the building is in compliance and ready for emergencies.
- Strategic Planning & Capital Improvements:
- Identify opportunities for building upgrades and improvements to enhance property value, tenant satisfaction, and operational efficiency.
- Work with senior management to plan and execute capital improvement projects, such as renovations, building systems upgrades, or energy-efficient initiatives.
- Monitor and evaluate building performance, identifying areas for improvement and implementing solutions to enhance overall property value and performance.
Qualifications:
- Education:
- Bachelor’s degree in Real Estate, Business Administration, Construction Management, or a related field.
- Professional certifications (e.g., CPM, RPA, or FMA) are preferred but not required.
- Experience:
- Minimum of 5 years of experience in commercial property management, with a focus on high-rise office buildings or large commercial properties.
- Experience managing large, multi-tenant buildings with complex systems and operations.
- Strong understanding of building systems (HVAC, electrical, plumbing, elevators, etc.) and property maintenance protocols.
- Proven experience managing financial budgets, contracts, and vendor relationships.
- Skills & Abilities:
- Exceptional organizational and time-management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
- Strong problem-solving and critical thinking skills, with the ability to address issues efficiently and effectively.
- Excellent communication and interpersonal skills, with the ability to interact with tenants, vendors, and internal stakeholders in a professional manner.
- Proficiency with property management software (e.g., Yardi, MRI, Angus, or similar platforms) and Microsoft Office Suite.
- Strong knowledge of commercial real estate laws, tenant lease agreements, and fair housing regulations.
Physical Demands:
- Ability to walk the property and inspect building systems, including mechanical rooms and rooftop spaces, as needed.
- Occasional lifting of up to 25 pounds for various tasks, such as equipment or supplies.
- Ability to respond to emergencies or unexpected events that may require extended hours or physical presence at the property.
