Our client located near downtown Memphis is in the manufacturing/distribution industry and is immediately seeking a Service Desk Analyst to perform basic network and server administration duties. This position is working on-site and will provide technical support to end-users, troubleshoot and resolve IT issues, and assist in maintaining network and server infrastructure in a professional manner. This opportunity offers competitive salary and benefits.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person
- Diagnose and resolve hardware, software, and network issues
- Assist with the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and access rights in various systems
- Work with Level 2/3 teams to assist with monitoring and maintaining network infrastructure, including switches, wireless access points, and firewalls
- Work with Level 2/3 teams to assist with basic server administration tasks, such as monitoring server performance, applying updates, and managing backups
- Document and track all support requests and resolutions in the ticketing system
- Collaborate with other IT team members to ensure efficient and effective resolution of technical issues
- Provide training and support to end-users on IT systems and applications
- Participate in IT projects and initiatives as needed
.Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not mandatory). Alternatively, 5+ years of relevant experience in a service desk or technical support role can be considered in lieu of a formal education
- Proven experience in a service desk or technical support role
- Basic knowledge of network and server administration
Preferred Skills
- Experience with Windows OS, Windows Server OS, Office M365 Desktop applications, Exchange Online
- Familiarity with virtualization technologies, such as VMWare or Hyper-
- Basic knowledge of cloud services, such as AWS or Azur
- Understanding of IT security best practice
