Position Title: Help Desk Technician II
Location: Wichita KS
Clearance Requirements: Active Secret Clearance
Position Status: Contract
Pay Rate: $18/hour on W2
Experience: Minimum of 1 year in a related technical support or help desk role
Technical Skills: Proficiency in troubleshooting and technical support for IT systems, software, and hardware
Job Overview:
Join our team as a Help Desk Technician II, where you'll transform technology into seamless solutions for mission-critical systems that support agency operations. In this role, you’ll be at the forefront of innovation, providing essential technical support and helping create a smarter, safer work environment.
Key Responsibilities:
Provide advanced technical support and troubleshooting for network, desktop, and systems hardware and software.
Efficiently resolve help desk tickets, escalating complex issues when needed.
Document technical processes and solutions to streamline troubleshooting for future support.
Collaborate with team members and maintain an on-site presence to ensure optimal client support and satisfaction.
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
