Overview
Door Systems is seeking a dedicated and enthusiastic Customer Service Representative to join our team. in Naperville, IL . We are a part of ASSA ABLOY Entrance Systems which is the world’s most comprehensive international supplier and manufacturer of residential and commercial door and dock solutions. With a holistic approach to the flow of people, goods and vehicles, we create solutions with the best possible balance of cost, quality and lifetime performance. This role is essential in providing exceptional support to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle customer inquiries with professionalism.
Responsibilities
Developing positive customer relations by providing courteous, efficient and proactive customer service.
· Answering inbound calls and creates service tickets, ensuring orders are accurate and complete
· Working closely with the supervisors and dispatch
· Providing admin support to a service supervisor
Qualifications
· Outstanding communication skills and courteous telephone manner
· Strong time management skills and the ability to multi-task in a fast-paced environment
· High level of attention to detail
· Excellent attendance record
· Must be able to communicate in the English language; verbally and in writing
Computer Skills
· Must be familiar with and MS Office applications, i.e. Microsoft Outlook, Word and Excel
Education and/or Experience
· Minimum of high school education
· Minimum of 1 years Customer Service experience preferred
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- A commitment to providing excellent service and maintaining a positive demeanor under pressure.
Join us in delivering exceptional customer experiences while growing your career in a supportive environment!
Job Type: Full-time
- Pay: $21.00 - $25.00 per hour
