Job Position Overview:
As the System Administrator, you will play a pivotal role in leading and managing all facets of information technology within our 24/7 operational facility. This dynamic position requires a unique blend of technical proficiency, leadership acumen, and the ability to provide seamless IT support in an industrial setting.
Responsibilities:
- Leadership and Ownership: Take a leadership role in managing IT-related issues, ensuring uninterrupted operations.
- Proactively identify areas for improvement and implement solutions to enhance the efficiency of IT systems in our 24/7 environment.
- Issue Resolution and Remote Troubleshooting: Promptly identify, resolve, or escalate any IT-related issues, through a combination of onsite and remote troubleshooting using diagnostic techniques, and answering pertinent questions.
- Determine the best solutions based on the issue, providing guidance to end-users, and ensuring a swift problem-solving process.
- Asset Management and Accounting: Ensure assets are properly moved and billed as they are consumed to ensure tracking and maintenance.
- Customer Support and Follow-up: Record events and problems in the Ninja ticketing system.
- Document processes and procedures in IT Glue, our knowledgebase, emphasizing the need for thorough documentation in a non-stop operational environment.
- Provide accurate and realistic information on IT products or services.
- Follow up and update customer status and information promptly, recognizing the urgency of issues in a 24/7 setting.
- Emergency Support and After-Hours Participation: Participate in after-hours, emergency call rotation with other IT staff.
- Be available for on-call duties, understanding that attendance to plant needs may be required outside of the normal rotation schedule, ensuring continuous IT support.
- System Administrator Responsibilities Active Directory & Office 365 Management: Administer Microsoft Active Directory and Office 365 environments across multiple sites.
- Azure & Virtualization: Oversee Microsoft Azure Global Tenant and design/manage Hyper-V virtual environments.
- Server & Database Integration: Support server integration with IBM AS400 and maintain SQL Server databases, including troubleshooting.
- Workstation Imaging: Prepare and manage workstation imaging using SmartDeploy software.
- Workstation Management: Maintain, patch, and deploy workstation software using NinjaRMM.
- Web & Networking Support: Manage IIS for web applications and provide basic networking support, including VLAN and DHCP management.
- System Diagnostics & Maintenance: Perform daily system reviews, diagnose issues, and ensure system reliability.
- Documentation & Policy Development: Maintain documentation and contribute to IT policy development and procedure implementation.
- Collaboration & Project Management: Work collaboratively in a technical environment, managing multiple IT projects and supporting end-users.
- DNS & Email Security: Manage DNS configurations, including knowledge of DMARC, SPF, and DKIM configurations and provide secondary support to Barracuda Email filtering platforms for security compliance.
- Industrial Environment Expertise: Install and maintain computers and other electronics in an industrial environment, recognizing the unique challenges and requirements of a facility that operates 24/7.
QUALIFICATIONS AND EDUCATION REQUIREMENTS REQUIRED
- 6+ Years of IT Experience: Brings over 6 years of proven hands-on experience in IT, showcasing continuous learning and success.
- Proven Leadership in IT and Customer Support: Demonstrates effective leadership in IT and customer support within the consumer space.
- Tech-Savvy with Automation Products: High-tech proficiency, including expertise in office automation products, databases, and remote-control technologies.
- Comprehensive Tech Knowledge: Strong understanding of computer systems, mobile devices, and diverse tech products.
- Technical Issue Diagnosis and Resolution: Capable of diagnosing and resolving basic to complex technical issues with a problem-solving mindset.
- Proficient in English: Strong proficiency in English for effective written and verbal communication.
- Excellent Communication Skills: Strong communication skills in both verbal and written forms. Concise, articulate, and professional.
- Customer-Centric Approach: Customer-oriented mindset with a commitment to delivering exceptional service and solutions.
- Adaptability: Comfortable in dynamic, fast-paced environments.
- Work Style: Collaborative team player and independent worker.
- Relationship Building: Effective in developing and maintaining internal and external relationships.
- Planning and Attention to Detail: Exceptional planning abilities with keen attention to detail.
PREFERRED
- Applicable Certifications
- Education: BSc/BA in IT, Computer Science, or a related field.
- Software Proficiency: Advanced command of Word, Excel, and PowerPoint.
- Programming Knowledge: Utilize object-oriented programming knowledge to diagnose and troubleshoot custom applications.
