Primary Responsibilities
- Serve as the senior liaison between IT and other support departments such as Operations, Clinical, Finance, Business Development, and others.
- Work with senior leadership to strategize, manage, integrate, and coordinate the overall technology direction and strategy for the organization.
- Ensure technology service delivery processes including maintenance, operational support, optimization, business continuity, disaster recovery, and quality improvement.
- Provide strategic leadership and oversight for the IT department, ensuring all functions are optimized for operational success.
- Drive collaboration and maximize the effectiveness of the third-party MSP and other IT vendors to support seamless and reliable IT services across the organization.
- Assess, implement, and continuously improve automated and manual IT processes, aligning with business objectives.
- Ensure secure network management and infrastructure, including the deployment and monitoring of firewalls, VPNs, and other related technologies via internal IT staff and third-party technology partners.
- Oversee the effective integration and operation of technology systems, supporting business processes across departments.
- Collaborate with leadership to plan and implement future IT projects, while optimizing for the organization’s future growth.
- Ensure adherence to IT security policies, data protection regulations, and disaster recovery planning.
Required Skills/Abilities
- Proven experience in IT leadership, with the ability to manage both internal IT teams and external vendor relationships.
- Extensive expertise in Microsoft platforms, including SharePoint, Teams, and Azure.
- Advanced knowledge of ERP systems, network management, security infrastructure (firewalls, VPNs), and telecommunication systems.
- Strong ability to manage IT resources, including hardware, software, and budget management, while focusing on strategic optimization.
- Excellent communication, collaboration, and leadership skills, with the ability to work across departments and with external partners.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement of IT systems and processes.
Qualifications & Experience
- Bachelor ‘s degree from an accredited college or university is required.
- Five years of progressively responsible IT operations and service leadership related experience in a multi-site health system organization.
- Demonstrated success and expertise in broad information technology healthcare leadership, including improving customer/user satisfaction, evaluating innovative advanced technology, managing fiscal performance, and partnering with clinical and business stakeholders
- Experience working with third-party vendors, managing service contracts, and overseeing IT budgets.
