IDR is seeking a Case Manager for one of our top Healthcare clients in the Pasadena, CA. This is a REMOTE 1 year contract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
- Responsibilities: Participate in managing the organization's complaint and grievance process.
- Accountable for investigation of all issues, including collection and documentation of appropriate data. Identify and address specialty / flagged cases and follow appropriate processes for different types of cases
- Communicate with a diverse set of internal and external clientele to achieve excellent results in the areas of complaint and grievance handling compliance, documentation and enhancement of the member experience
- Research, resolve and communicate complaints and grievances filed by members and communicate Health Plan's decisions appropriately back to member or their authorized representatives
Required Skills :
- 2+ years of being a Case manager, with a strong customer service background
- MSW degree is required ( Masters of Social Work) or LCSW degree would be acceptable.
- 2+ years of EPIC experience
- Healthcare background is extremely preferred, specifically in Medicare/Medicaid
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
Compensation Details: $31.25/hr
