TThe primary objective of the Sr. Manager – Operations is to support our store technology, including new installs & deployments and our Digital systems. In this role the Sr Manager is responsible for smooth delivery of IT system installs with minimal impact to production. This position requires managing a relationship with the business stakeholders, application development team, application support team, 3rd Party Vendors and Suppliers.
- Execute Projects (Deliver Projects):
- Monitors progress against plan and proactively communicates variances. Can identify subtle issues that could result in major risks.
- Proactively manages the project delivery and approvals with little supervision, resolving action items, issues and risks.
- Owns addressing issues related to scope, schedule, budget, or quality. Is responsible for documenting scope changes.
- Plans and manages quality throughout the project and provides final signoff for deliverables.
- Communicates and works with the construction team for the deployment of new stores, remodels and relocations.
- Plans and coordinates store activities with internal and external vendors for installations, support and direction.
- Collaborate with cross-functional teams including Engineering, Development, Security, and Business units to align operational needs with broader company goals.
Skills
- 7-8 years of experience in IT/technical operations or related field, with at least 1-3 years in a leadership or managerial role.
- Proven experience managing complex IT infrastructures, including cloud environments (AWS, Azure, etc.), data centers, and network systems.
- Leadership skills required to guide and assist other team members to ensure quality and timeliness of delivery of Deployment task.
- Strong technical background and logical analytical skills with the ability to solve complex problems.
- Exceptional customer service, listening, problem solving and interpersonal skills.
- Strong verbal and written communication skills
- Must be open/able to work all shifts, including evenings, weekends and some holidays.
- Maintains regular and reliable levels of attendance
- Ability to effectively multi-task in a fast-paced support environment.
- Strong interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels is necessary.
