Overview
At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.
The Loan Operations Team Leader is responsible for the management of activities of the loan operations department. They develop and design workflow, automation, and procedures to ensure loan operations and systems run effectively and efficiently, while creating an environment of continuous improvement. They promote operational excellence through proper operational controls, quality customer service, and detailed reporting. They oversee the daily function of loan operations ensuring that expected service levels are met inclusive of productivity, audit soundness, regulatory compliance, and exemplary client service.
Responsibilities
- Manages the daily operations of loan operations staff. Leads and develops direct reports in a manner that supports a fully engaged, efficient, knowledgeable team promoting a culture of high performance and continuous improvement.
- Creates development plans and coaches staff to perform at a high level and meet both the bank and their career goals.
- Participates in regular operations meetings to address ongoing training initiatives, communicate compliance and regulatory information, and updates from other business units.
- Develops and designs organizational workflow and procedures for loan boarding, post- closing maintenance, and general loan accounting in alignment with the bank’s strategic plan.
- Monitors core accounting platform program changes, ensuring best practices are maintained and new functionality is implemented.
- Develops, monitors, and maintains measurement methods of loan operations staff in the areas of product and technical job knowledge, accuracy, and meeting service level agreements.
- Assures audit compliance and procedure and quality control through operational review; recommends and initiates corrective actions.
- Manages an effective escrow and insurance documentation system to ensure timely notifications and payments.
- Creates an atmosphere of continuous process improvement via regular process reviews monitoring the banking environment for new opportunities with automation and technological advancement.
- Maintains other loan servicing accountabilities such as daily system reports and annual remittance and reporting.
- Maintains effective communications with lending personnel regarding procedures and policies.
- Oversees or performs reconcilement of internal General Ledger and DDA Accounts.
- Performs other duties as assigned.
The Perks!
- Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
- Career development and continuous learning opportunities
- Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
- 100% vested 401(k) Retirement Plan with company match
- Medical, Dental, and Vision insurance
- Flex spending plan & Health savings accounts with employer contribution
- Student Loan Debt Reduction Program & Tuition Assistance Plan
- Employee Stock Ownership Plan
- Employer provided group life insurance with option to purchase additional life insurance for you and your family members
- Employer provided long term and short term disability insurance
- Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
- Wellness Program
- Free banking services and other financial services discounts
- Take Your Dog to Work Day in June
- Employee Rally Day- a day of celebration and recognition!
Qualifications
- Bachelor’s degree or equivalent combination of post high school education and related work experience.
- Five - ten years of bank experience in a larger community or regional bank ($6 Billion+) in operations, with a background in advanced specialty loan operations (Swaps, Syndications, Participations, Master Agreements, Floor Plans), a track record of automating processes and continuous improvement, and employee management.
We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.
Now that you know more about us and the position, next step is for you apply so we can learn about you!
