**Onsite | Washington, DC**
Our client has a great opportunity for a Sr. Desktop/Deskside Support Engineer.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.
Rate: $25 - $32 / hr. w2
Responsibilities:
- Deskside/Desktop support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
- Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.
- Need to be able to work independently and as part of a team. S
- kills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.
- Perform IMAC procedures and lifecycle refresh activities.
- Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
- Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
- Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration.
- Duties: Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
- Troubleshoots complex issues. Updates status of queued service requests with the IT service management system.
- Certifications desirable but not required include A+, Net+, Secure+, ITIL V4.
Requirements:
- The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
- Must have strong customer service skills and be able to multitask between hardware and software solutions.
- We are looking for exceptional organization skills, scheduling, and the ability to document processes.
- Strong skills with imaging machines and troubleshooting during the image process are a plus.
- Remote and Deskside Experience troubleshooting hardware and software issues
- Troubleshooting Microsoft Windows
- Installation and configuration of new machines in a Windows environment.
- Smart cards / PIV cards (general knowledge)
- Experience with Office 365, VPN, Active Directory, Thin Client
- Provide Remote Tool Support
- Conference Room / VTC Setups
- HDI Desktop Tech
Education:
- MIN of a high school diploma + 4 years of relative experience
- HDI Technical Support Professional required within six (6) months of employment.
