Job : Process Associate- Mailroom Clerk
Location: Omaha, NE(On site)
Responsibilities:
- Manage different sections of Mailroom according to standard guidelines & SOP
- Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
- Sort, locate, open, inspect and bundle all incoming mail and publications
- Document, process and file all incoming and outgoing mail correspondences
- Distribute all inter-office mail for the facility departments
- Troubleshoot and perform simple preventive maintenance of machines
- Process check handling, deposit and reconciliation according to Company service standards
- Research case numbers for proper handling
- Handle inbound and outbound emails/calls
- Assisted with daily tasks as assigned
- Prioritize, plan and organize tasks and work responsibilities to achieve SLAs
- Comprehend and respond to customer inquiries.
- Identify, research, and resolve problems
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ensure that turnaround time and quality of the work meets Company service standards
- Interact with customer in a respectful and professional manner via email and on calls
- Manage own work in process and support team efforts to ensure that individual, team goals are met
- Should be able to handle basic day to day requirements of excel
Minimum qualifications :
- High school diploma or equivalent
Preferred qualifications :
- Life Insurance Mailroom backend operations experience
- Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data
- Displays energy, enthusiasm, and flexibility in approaching the job
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to independently interact with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 40 words/minute
- Insurance knowledge
Los Angeles, California based candidates are not eligible for this role. Omaha, NE area candidates are eligible for this role only.
