The Systems Administrator is a key member of the IT team, responsible for the planning, implementation, maintenance, and support of all network hardware, software, and communication links. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical personnel.
Key Responsibilities:
- Plan, develop, install, configure, maintain, support, and optimize all network hardware, software, and communication links.
- Research hardware and software, interact with vendors, and secure network products and services.
- Oversee installation, configuration, maintenance, and troubleshooting of end-user workstations and devices.
- Perform asset and operational management responsibilities, including managing servers, security solutions, routers, switches, and other network hardware.
- Develop, implement, and maintain policies and procedures for network resource administration, appropriate use, and disaster recovery.
- Provide effective and clear communication and strong customer service to clients, analyzing and resolving issues within SLAs.
- Work through inbound customer calls and ticketing systems to resolve issues.
- Ability to work on-call as part of a rotation.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in systems administration, with a focus on server, networking, and cloud technologies.
- Strong knowledge of Microsoft Azure or other cloud platforms.
- Proficient in server administration (e.g., Windows Server, Linux).
- Advanced knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP).
- Experience with network security tools and best practices.
- Ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
Additional Preferred Qualifications:
- Certifications in relevant technologies (e.g., MCSA, CCNA).
- Experience with scripting languages (e.g., PowerShell, Python).
- Knowledge of virtualization technologies (e.g., VMware, Hyper-V).