Summary: The Customer Care Representative ensures the highest level of communications with customers to provide order accuracy and resolution of any issues.
Responsibilities:
· Receives and enters orders for concrete products.
· Schedules times and dates of orders
· Ensures accuracy of orders.
· Assists in resolving customer complaints.
· Monitors order status as required.
· May be required to act as a dispatcher.
· Follows all rules and regulations as outlined in Thomas Concrete policies.
· Complies with all environmental, health, and safety policies, procedures, and requirements.
Requirements:
· High School Diploma or GED
· Basic computer skills including Microsoft Excel, typing and data entry
· General knowledge of the construction industry, with knowledge of concrete preferred
· Ability to read and understand written or diagrammatic instructions, including road instructions, manuals, rules, regulations, etc.
· Ability to handle high volume of calls in a positive and professional manner
· Ability to deal effectively with people and work well in stressful situations
· Ability to make decisions based on experience, personal judgment, and data
· Ability to handle frequent distractions from radio, phones, etc.
· Early start times are the norm; may be required to work overtime and weekends
· Bi-lingual (Spanish and English) a plus
Environment:
· This position requires much concentration and focus – subject to stress caused by a changing environment, diversity, and demands in the organization, tight deadlines and workloads.
· Regularly work in a team environment, effectively and efficiently achieving goals, improving processes and resolving problems.
· The duties of this position are conducted in an office setting. Communication occurs through phone, email, text and occasionally face to face.
