The Quality Manager is responsible for leading quality assurance and quality control programs for two manufacturing plant sites. This includes compliance with health & safety regulations, audits, quality assurance oversight, customer satisfaction, relationships with other areas, and vendors.
Responsibilities:
- Oversee team of Quality Coordinators/Technicians
- Ensure compliance with all Health and Safety regulations and Good Manufacturing Practices (GMP) requirements
- Maintain all quality programs and ensure they are kept up to date
- Drive continuous improvement initiatives within the quality management system, leveraging data and feedback to enhance processes and product quality
- Document standard work instructions for routine and repetitive tasks and provide to team members responsible for completing the tasks
- Conduct training for new hires and staff
- Work with all levels of management to maintain SQF certification
- Oversee CAPA/SCAR system
- Maintain a thorough understanding of each production process and products, including components and functions
- Assist in all necessary third-party audits and ensure that corrective action lists are communicated to the appropriate departments for review
- Complete all customer questionnaires, assist with customer audits and provide corrective actions
- Communicate with customers on complaints about products and work with other departments to form corrective action plans to prevent further occurrences
- Ensure appropriate budgetary / spending controls are in place and being applied
Requirements:
- Bachelor’s degree or equivalent work experience
- 5+ years of supervisor/management experience
- 8+ years of manufacturing experience
- Understanding of ISO and HACCP principles
- Knowledge of GMP and SQF audits
- Strong customer interaction skills
- Excellent written and verbal communication skills
- Computer proficiency including MS Office
