Who We Are:
Winspire is a pioneer in providing services that help charitable causes raise money. Since our founding in 2008, we have enabled nonprofits and other community-based organizations to "do well while doing good" by offering highly sought-after, hard-to-find, unique experiences for charity auctions and fundraisers. Our offerings help charities save time, raise more money, and create engaging event experiences that foster life-long donor relationships.
For more information, please visit our website: www.winspireme.com.
Who You Are:
A customer service all star! A dynamic hospitality professional able to balance customer service, efficiency and upsells while planning bucket list trips.
Your Role:
Provide an amazing customer experience throughout the booking process for winning bidders of our unique travel packages. The primary role of this position is to handle incoming winning bidder messages and answer questions regarding their travel packages. You will also be able to serve as the main point of contact for some travelers through their entire trip booking prodcess. As part of the Operations Team, the Donor Experience Specialist will be expected to help elevate our team and the service we provide to our travelers.
This is a unique position with some similarities to a traditional travel agent role and some aspects unique to Winspire.
Key Responsibilities - Customer Support:
- Answer a high volume of winning bidder questions via phone, email, and live chat.
- Become an expert in handling inquiries regarding Winspire’s fulfillment and booking process, as well as trip specific questions.
- Support the Winspire sales team by fielding winning bidder questions that come in to them.
- Screen bookign requests before they are assigned throughout the team.
- Other duties as assigned.
Key Responsibilities - Travel Booking:
- Serve as the main point of contact for winning bidders while securing their reservations.
- Provide an excellent customer experience throughout the booking process by adhering to Winspire service and communication standards.
- Interact with Winspire’s preferred suppliers in a professional and efficient manner.
- Proactively offer and facilitate add-ons and upgrades to enhance our travelers experience.
- Maintain and communicate best practices with reservations including cancelation policies, room types, maximum occupancies, etc.
- Assist with cancelations, changes and other traveler questions.
- Follow company procedures, guidelines and standards for all reservations.
- Detailed record keeping with traveler itineraries and in Salesforce database.
Impact Winspire Culture:
- Work in alignment with the company’s mission, values and beliefs.
- Actively participate in the constant evolution and growth of company and team.
- Commit to consistent communication.
- Challenge yourself to learn and grow.
- Hold yourself and others accountable.
- Focus on outcomes. Celebrate success.
Preferred Skills & Competencies:
- Required education: Bachelor's or equivalent
- Required experience: Customer Service: 4 years
- Preferred experience: Travel or Hospitality Industry: 2 years
- Exceptional customer service.
- Excellent oral and written communication skills.
- Ability to maintain a high level of daily activities is required.
- Self-motivated with strong time management skills.
- Industry knowledge with ability to create travel arrangements including hotel and activities.
- Flexibility and adaptability; ability to thrive under pressure.
- Detail oriented with excellent organizational ability.
- Proficient in Salesforce (or similar CRM software) and Microsoft Office programs.
We offer a competitive compensation program, medical and dental benefits, 401K program and a supporting infrastructure to enable success. In addition to traditional benefits you will enjoy trip giveaways, Winspire Team outings, and preferred rates with Winspire travel suppliers.
