The Facility Unit Director provides support to the Resident Regional Manager to provide excellent customer service to our corporate client. The Facility Director will directly manage in-house and/or 3rd party soft service providers including but not limited to janitorial, landscaping, snow removal, trash & recycling, waste management, pest control, and mail/shipping. The ideal individual directly manages the team that provides janitorial, mail/shipping, and business services support. You will develop and maintain a strong working relationship with our Client.
Key Responsibilities:
- Develop and maintain a strong working relationship with our Client.
- Responsible for the Client's soft service budget. Provide financial reporting as required.
- Assist in vendor contract development and procure goods and services through Compass and Client systems.
- Manage requisitions and POs and receipt invoices upon delivery or completion of work.
- Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
- Work closely with the site Management team on day-to-day operations and assist the Resident Regional Manager in planning the facilities team’s goals and objectives.
- Ensure appropriate follow-up with customers.
- Establishes work standards and workflow.
- Seek to continuously improve processes, systems, and overall client satisfaction.
- Any and all other tasks and duties assigned
Responsibilities:
- Plans, organizes, directs, coordinates, and supervises functions and activities of the department
- Evaluates and justify supplies, equipment, and purchases as needed.
- Maintains records and statistics for administrative and regulatory purposes.
- Establishes and implements policies and procedures for departmental operations. Encourages and nurtures associate creativity and innovation within the ESFM IFM program.
- Ensures compliance with all regulatory agencies.
- Demonstrates and promotes ESFM IFM culture, values, and management philosophy.
- Demonstrates quality leadership in meeting performance plans.
- Develops and maintains job descriptions for department staff.
- Encourages staff to participate in education programs
- Ensures proper staffing for within all Departments (Janitorial, Conference Services, Mail Services, S&R)
- Communicate and ensure all employees are aware of any/all site objectives and plans
- Acts as liaison for customer needs
- Attend Monthly Safety meetings conducted by HSSE
- Responsible for reporting on specific monthly Safety Reports
- Maintains all Safety requirements for Staff members
- Participant at the monthly regional safety meeting
- Manage the quality process as it relates to Business Support Services and set targets for quality improvement
- Measure customer satisfaction and implement action plans for areas below standard
- Manage small projects, as needed.
- Develop reports and presentations.
- Create an environment of innovations and continuous improvement targeted toward improved service levels, sustainability, and increased efficiency within Business Support Services.
