Hotel Executive Housekeeper, San Francisco, CA - USA
We are seeking a dynamic Executive Housekeeper to lead our clients’ housekeeping operations at a unionized boutique lifestyle hotel in San Francisco. This hotel consists of 100+ rooms, restaurant and other facilities for business and leisure travellers.
The Executive Housekeeper will ensure the highest standards of cleanliness and organization throughout the property while managing a dedicated team.
Essential Functions:
- Oversee all housekeeping operations, including budgeting, purchasing, inventory control, and policy implementation to ensure adherence to operational standards.
- Develop and enhance the performance of housekeeping staff through supervision, training, scheduling, and conducting evaluations, while recognizing and rewarding outstanding performance.
- Assign and prioritize tasks for housekeeping staff based on occupancy forecasts and productivity standards, ensuring compliance with payroll budgets.
- Conduct pre-shift meetings for housekeeping staff, assigning room responsibilities, and distributing keys as needed.
- Ensure the safe and proper use of cleaning chemicals and supplies, providing comprehensive training and ensuring compliance with labeling regulations.
- Interview, hire, train, and supervise housekeeping staff to maintain a high standard of service.
- Respond promptly to guest requests, complaints, and concerns, ensuring a courteous and efficient resolution and follow-up to guarantee satisfaction.
- Develop and implement scheduled cleaning protocols for guest rooms and public areas.
- Monitor special requests for VIP guests and ensure their needs are met.
- Collaborate with other hotel departments (Front Desk, Sales, Engineering, Reservations) to provide seamless guest service.
- Manage supply storage and issuance to meet operational demands.
- Participate in capital improvement projects and the Manager on Duty program.
- Perform other duties as assigned by management.
- Manage all employees in the Housekeeping Department.
Qualifications:
- Knowledge of operations management, including budget preparation and controls.
- Ability to handle sensitive information discreetly and professionally.
- Strong attention to detail with the ability to prioritize and multitask effectively.
- Basic computer skills, with proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
- Excellent verbal and written communication skills.
- Strong time management and organizational skills.
- Problem-solving skills with the ability to work independently.
Education and Experience:
- Bachelor’s degree or equivalent Housekeeping program certification, or a minimum of two years of related experience in a supervisory role.
- Previous experience in a 4- or 5-star hotel preferred.
- Multilingual skills are a plus.
- Ability to read and interpret business documentation and effectively communicate with various stakeholders.
- Ability to solve practical problems and interpret various instructions in multiple formats.
- Understanding of excellent customer service principles and processes.
- Regularly required to stand, walk, sit, speak, hear, and reach; may need to lift or move objects up to 50 pounds.
- Moderate to loud noise levels, with temperature fluctuations from cold to hot.
Annual Salary: $85,000 USD, plus Benefits
To apply, please submit your resume and cover letter detailing your relevant experience to:
Yasmin Khambatta at: yasmin@renardinternational.com and Pina Mercuri at: pmercuri@renardinternational.com
