Russell Tobin is currently seeking an Administrative Assistant to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the manufacturing industry. Potential to extend or convert for the right candidate. Apply today for consideration!
Job title: Administrative Assistant
Location: East Syracuse, NY
Duration: 1 year
Pay rate: $27/hr - $29.18/hour
Position Description:
Initial Teams interview; followed by onsite final interview
Schedule: Monday-Friday; Flexible start, 8-hour workday
Description:
Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting.
Job Specific Requirements
• Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
• Uses organization and product knowledge to address more difficult inquiries and provide follow-up.
• Develops documentation used to solve difficult customer issues/requests/complaints.
• Directs queries to appropriate department or personnel, as needed.
• Researches published materials and secondary sources of information to find additional sources of information that can be
recommended to customers to answer their questions to ensure customer satisfaction is met.
• Collects and consolidates information regarding customer interactions and transactions, and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote various products/services to ensure business targets are met.
• May provide after-sales support for various client contracts.
3+ Years Administrative / Back Office Experience Required
Shift
Standard Work Day
Education
HS Diploma/GED
BENEFITS DISCLOSURE
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
