Purpose
Leads and oversees the IT Application Development team ensuring business strategies, plans, and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures. The IT Applications Development Manager is responsible for maintaining and adhering to internal controls, ensuring compliance with applicable laws and regulations, and following Health New England's entity-level policies and procedures.
Accountabilities
- Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader business relationships, systems, and knowledge.
- Understand how Health New England’s business and culture should be considered in day-to-day activities and decisions.
- Creates an environment in which their team pursues effective and efficient operations of their respective areas following Health New England’s Values, its Code of Conduct, and the Associate Handbook while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations concerning operational, compliance, and conduct.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, using a coaching mindset and behaviors, communicating vision/values/business strategy, and managing succession development planning for the team.
- Oversees the activities of the Quality Assurance Testing Services and the Salesforce Administration/development teams.
- Develop business cases with a cost-benefit analysis for new initiatives and provides leadership by liaising with business stakeholders, technology support, and IT senior management to ensure that projects achieve the defined business objectives.
- Work with business/IT stakeholders on the projects/initiatives prioritization, project schedule/milestones, high-level scope and requirements, budget, resource requirements, project communications, and risk management.
- Prepares or reviews project plans for development, QA, and User Acceptance Testing and manages its corresponding project budget plans.
- Works with project managers on the schedule synchronization and issue resolutions.
- Identifies dependencies between the integrations and process improvement needs for tuning SDLC/Development methodologies.
- Define metrics and KPIs to measure portfolio performance, implements uniform status reporting, risks, and issues management processes across all project streams.
- Submits regular status reporting to senior management and manages stakeholder communications.
- Works with vendors and upstream/downstream partners for testing and deployment coordination
- Negotiates and administers external vendor contracts.
- Work with business stakeholders on customer satisfaction improvement initiatives.
Manager :
Chief Technology Officer
Dimensions
- Supports and interacts with all of Health New England’s business units (as applicable)
- Professional services vendors management
- Drives decision relating to solution selection
- Approves Purchase Order up to $25,000
- Accountable for budgets up to $500,000
Education / Experience
Bachelor's degree in a related field and a minimum of 15 years of experience in the field of IT Application development portfolio and program management, or an equivalent combination of education and experience
- Strong work experience in project management, business analysis, or application development
- Extensive understanding and experience with the Software Development Life Cycle (SDLC)
- Experience managing projects utilizing both Waterfall and Agile Development methodologies
- Project Management scheduling processes and tools (WBS, Gantt/PERT)
- Familiarity with project management and issue tracking tools
- Excellent communication skills
- Excellent interpersonal and negotiation/influence skills
- Ability to manage relationships with business and IT stakeholders
- Project Management Professional (PMP) certification is a plus
