The Scheduling Coordinator keeps the office moving by managing installation activity, providing outstanding customer service, and keeping accurate records. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys helping support a team, interacting with customers, is able to organize multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.
Key Job Responsibilities
Job Management
- Schedule installation activity using online tools including CRM, and in-house software, balancing factors including customer’s desired delivery date, installer skill, and availability, job site requirements, and materials availability
- Ensure the correct film is available for the job by accurately managing inventory, collaborating with other offices, and placing timely orders with suppliers
- Understand site access requirements and organize access equipment like scissor and boom lifts
- With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including safety and access plans
Customer Service
- Work with the Operations Assistant to ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
- Help update deal information throughout the job lifecycle
Financial Management
- Maintain good quality records using online tools like G-suite
- Support the management of film inventory ensuring job consumption and monthly checks are accurate and timely
- Support the management of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks
Teamwork
- Be flexible and seek out opportunities to help other office team members experiencing high volumes of work to maintain a high level of productivity and customer service by stepping into Ops Assistant and Ops Manager duties as required
Job Requirements
- Bachelor's Degree in a relevant field or commensurate experience (preferred)
- Responsive and friendly customer service
- Effective organization of multiple concurrent activities
- Diligence to support the team throughout the job process
- Strong written and verbal communication skills
- Familiarity working with online tools like g-suite
- Knowledge of window film is a plus but training will be provided
- CRM experience is a plus
Competencies
- Planning and Organizing
- Customer Service
- Attention to Detail
- Follow Through
Benefits & Perks
- Paid Time Off plan for full time employees
- Medical, Dental, Vision, and more *For eligible employees
- 401(k): Solar Art will match 3% of what you contribute
- Solar Art Perks:
- Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
- People Helping People - take an extra day off to help someone out or contribute to a worthy cause
- Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
- We not me time - get $300 when you spend time with a co-worker outside of work
*perks subject to terms and conditions and may change at any time
Our Core Values
- Create Loyal fans - We create an environment that people love
- Authenticity Matters - Trust is built one job at a time
- Be Excellent Together - We support our teammates
- We Embrace Change - How we got her today is not how we will get there tomorrow
