SAAS Technology company based in Union Square NYC is looking for a MAC Support Specialist.
Responsibilities
- Manages relationships with staff and third party vendors while acting as point of escalation for support and major incidents, working with staff and applicable vendors to resolve complex technical issues.
- Creates IT workflows and processes that service internal customers while establishing and maintaining KPIs and KRIs to identify service improvements and efficiency opportunities.
Qualifications
- Minimum of 2 years of related IT experience.
- Excellent communication and collaboration to support end-users in a hybrid work environment.
- Experience with Google Workplace, JAMF, Apple Business Manager, ticketing systems (Shortcut or similar) and communication platforms (Google Meet, Zoom, Slack, etc.).
- Thorough knowledge of MAC and Windows operating systems, Active Directory, Identity and Access Management, Google SSO and ticketing systems.
