About the Role:
We are seeking a highly skilled Medicaid Program Manager to lead and manage functional teams within our Programs department. This role requires a strategic leader with a strong background in data management and performance metrics. You will be responsible for overseeing complex projects related to department transitions, scaling efforts, and process improvements while using data analysis to drive decision-making and optimize operations. Your ability to analyze and interpret KPIs and other key metrics will be critical to the success of the team and the department.
Key Responsibilities
- Lead and manage functional teams, ensuring smooth operations and fostering a collaborative, high-performance culture
- Oversee complex projects, including department transitions, scaling initiatives, and process improvements
- Utilize data management tools and systems to track and monitor Key Performance Indicators (KPIs), ensuring programs meet performance targets and goals
- Analyze operational data to identify trends, opportunities for optimization, and areas for improvement across programs
- Provide actionable insights based on data analysis to inform decision-making and optimize program performance
- Leverage IT systems and technology tools to enhance operational workflows and efficiency
- Collaborate cross-functionally with teams to ensure seamless implementation of strategic objectives and key projects
Qualification
- Strong experience in data management, including the collection, organization, and analysis of large datasets to measure program performance
- Expertise in interpreting KPIs and other performance metrics to assess program success and identify areas for optimization
- Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and departments
- Customer service and call center management experience preferred
- Prior experience in Fiscal Intermediary (FI), Licensed Home Care Service Agencies (LHCSA), Medicaid, or related fields is highly desirable
- Proven ability to use data to drive operational improvements and make data-informed decision
- Exceptional organizational skills and a track record of managing multiple complex projects simultaneously
Hours & Benefits:
- Schedule: Monday to Friday, 9:00 AM – 5:00 PM
- Location: In-office position
Benefits:
- 100% Covered Health Insurance
- Paid Time Off (PTO), Personal Days, and Paid Holidays
- 401(k) Retirement Plan
