Avaya Telephony Engineer
6-Month Contract-to-Hire
Hybrid in Baltimore, MD
Our client is a healthcare organization located in Baltimore, MD and is looking to bring on an Avaya Telephony Engineer II due to a recent internal promotion. This person will be responsible for supporting a variety of projects, upgrades and maintenance related to their Avaya telephony system – including an upcoming Avaya Version 10 upgrade. They’re looking for this person to be a go-to person for Avaya telephony needs/requests, and will be working closely with their networking team.
Responsibilities:
- Design, implement, and maintain Avaya telephony solutions & upgrades.
- Perform system upgrades, patches, and general maintenance on all Avaya platforms to ensure proper functionality.
- Perform support and troubleshooting for the Avaya telephony systems, and resolve any issues that arise.
- Configure and manage Avaya call routing, call flows, hunt groups, call centers, and VoIP systems.
- Support network engineering tasks as needed within a Cisco environment.
- Work closely with the network engineering team and ensure that the Avaya telephony system is operating properly.
- Prioritize & manage tasks and projects independently as they arise.
Qualifications:
- 5+ years of experience with Avaya Telephony (Or with a similar system such as Cisco Telephony)
- Experience with telephony systems maintenance, upgrades/implementations, and system improvements
- Excellent communication skills & ability to prioritize/manage projects
- Experience in Cisco Networking (BONUS)
