We have partnered with a leading retail wholesaler known for their commitment to delivering outstanding service to their customers. They take pride in fostering a supportive, collaborative and high-performance environment where team members can excel and grow their careers.
We are seeking an experienced Customer Service Manager to lead and inspire our client's customer service team. This role will be responsible for overseeing a team of up to 15 customer service representatives, with a focus on driving results, managing KPIs and ensuring exceptional service levels. The ideal candidate is a motivated leader with 5+ years of experience in customer service management, team building and performance optimization.
Customer Service Manager Responsibilities:
- Lead, coach and develop a team of up to 15 customer service representatives to achieve performance goals and deliver excellent customer experiences
- Manage, monitor and report on KPIs to drive team performance and meet business objectives
- Foster a positive and productive work environment that encourages teamwork, accountability and continuous improvement
- Handle escalated customer issues and ensure timely and effective resolution
- Implement and optimize customer service policies, procedures and best practices to enhance efficiency and customer satisfaction
- Conduct regular performance evaluations, set clear expectations and provide feedback to support individual and team development
- Collaborate with other departments to ensure alignment on customer service initiatives and processes
Customer Service Manager Requirements:
- Bachelor's degree in Business, Management or a related field preferred
- 5+ years of experience in customer service management, with a strong background in KPI management and results-driven leadership
- Proven track record of building, managing and developing a high-performing customer service team
- Excellent communication, interpersonal and problem-solving skills
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Proficiency in customer service software and CRM systems is a plus
Customer Service Manager Benefits:
- Competitive salary and benefits package
- Health, dental and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for professional growth and advancement
If you meet these qualifications, please apply today!
Thank you.
Ashly Wheatland
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf
