General Manager
Job Overview
Our client is seeking an on-property General Manager to oversee operations at a scenic property located near one of the nation’s most beloved national parks. This is an exceptional opportunity for a leader who thrives in an outdoor environment. As GM, you will ensure exceptional guest experiences, foster team engagement, drive brand loyalty, and oversee financial performance and operational success across departments.
You’ll set and communicate goals, address employee concerns, and hire, train, and develop team members to achieve company objectives. This is a full-time, exempt role requiring customer service, operational expertise, and cross-department collaboration.
Responsibilities
Leadership & Management:
- Streamline processes to optimize resources, accountability, and guest/team experiences.
- Act as the expert on property policies to support team and guest needs.
- Communicate goals clearly across the property and align teams.
- Collaborate with departments to implement growth-supporting practices.
- Lead regular team meetings and promote knowledge-sharing.
- Build relationships with vendors and the local community.
- Ensure key metrics for engagement, satisfaction, revenue, and profitability are met.
- Oversee property management relationships and support other properties as needed.
- Address issues, make decisions under uncertainty, and promote sustainability.
- Implement and audit SOPs, approve time-off, and manage MOD schedules.
- Hire, train, and develop the management team.
- Report property status to company leaders and lead off-season projects.
Financial Management:
- Oversee property finances to achieve monthly and yearly targets.
- Report on financial performance and participate in capital projects.
- Manage the annual budget and monthly P&L reporting.
Key Competencies:
- Effective Communication, Adaptability, Decision-Making, Initiative, Planning, Inspiring Others, Fostering Development.
Working Conditions:
- Ability to work outdoors in varying weather conditions for extended periods
- Ability to lift up to 30 pounds, walk on uneven surfaces, and respond to dangerous situations as needed
- Operating guest transport carts or property vehicles may be required
- Occasional travel as needed
Preferred Qualifications:
- 2-4 years of management experience in customer service, preferably in hospitality
- Proven track record of delivering high-quality customer service
- Goal-oriented, with strong interpersonal and communication skills
- Ability to inspire a positive, enthusiastic team atmosphere
- Solid organizational skills for managing multiple tasks
- Experience with budgeting, reporting, and P&L management
- Familiarity with property management systems, basic maintenance, and food and beverage operations
Education:
- High school diploma, GED, or equivalent work experience
