We are a natural products company focused on women's and foundational health, particularly hormone balance for menopause, menstrual health, fertility, sleep, and more.
The first step in deciding on whether to apply for this job is to see if our Why, Vision, Mission, and Core Values align with yours as we will be asking you about this in the interview stage: https://symphonynaturalhealth.com/pages/about-us
COMMITMENT: In taking on this role at Symphony Natural Health, you will commit to:
· Being a confident self-starter who will be effective
· Detail orientated – plan, execute and follow up, follow up, follow up
· A critical thinker who can think creatively and outside of the box
· Someone who will ask for help and collaborate with the intent of getting the best result
· An ethic of being of service to others – family, friends, teammates, customers, and self
· A leader for the company, team, and managers – “managing up” when appropriate
· Someone who will persevere despite obstacles, but also understands being effective can be as simple as asking one question first
SUMMARY:
Our ideal candidate is goal-oriented and has a deep knowledge and commitment to service to our clients, team, and company mission. You will serve as a point of contact for customers with queries about products, orders, and deliveries, and provide support for sales. We would like to meet you if you have exceptional organizational skills and draw energy from being part of a team.
Ultimately, you should be able to contribute to high-quality customer service and support of our sales branch.
Responsibilities
Customer Service 40% of the time:
- Process orders via email or phone
- Check data accuracy in orders and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with the logistics department to ensure timely deliveries
- Maintain and update sales and customer records
- Communicate important feedback from customers internally
- Stay up-to-date with new products and features
- Any other Customer related duties that may arise
Sales Support 60%
· Receiving inbound and making outbound calls to customers to educate them about products and support we provide as directed by the sales manager
· Review and support sales reports and data to support the sales team’s efforts
· Primary maintenance of CRM – this will include the cleaning and entry of customer data
· Ensuring that sales data is uploaded to CRM accurately
· Preparing monthly reports from CRM data
· Supporting sales manager in booking product education webinars and events
· Supporting webinar presentations in execution and follow-up activities to maximize those efforts
· Supporting Sales Manager with partner relationships whether distributors, educational entities, or customers
· Supporting trade show activities
o Book and orchestrate all aspects of trade show activities
Requirements and skills
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- A team player with a high level of dedication
- Ability to work under strict deadlines
- Excellent organizational and multitasking skills
- In-depth understanding of sales principles and customer service practices
- Proven work experience as a Sales Administrator or Sales Support Agent
- Proficiency with MS Office Suite, particularly MS Excel
- Hands-on experience with CRM software and MS Office 365 (MS Excel in particular)
- Understanding of sales performance metrics
- Ability to produce reports from CRM for performance metrics
- Manage events such as trade shows from start to finish with sales/marketing teams
- Certification in Marketing, Sales, or relevant field is a plus
- Experience in the nutraceutical field is a plus
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
