Sparks Group is partnering with a government contractor to hire a Temp IT Support Analyst in Chantilly, VA.
Job Description:
- Answers incoming calls, emails from customers relating to IT, HR, or Finance to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of primarily non-technical nature, though some may be technical
- Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications
- May also make outboard service calls to potential customers
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests
- Researches required information using available resources
- Identifies and escalates priority issues and complaints
- Follows up customer calls where necessary
- Completes call logs and produces call reports.
- May be required to work in one or multiple queues/skill sets over various customer contact channels
- May assist in training new employees
Qualifications:
- 2 years of Help Desk experience
- Experience with M365
- Experience with Active Directory
- Experience with Zscaler
