The Systems Engineer serves as the next level of support beyond the capabilities of the Systems Specialist. MUST HAVE LAW FIRM IT experience.
Responsibilities include troubleshooting and maintaining the Firm’s technology infrastructure, ensuring that all Firm applications are kept up to date and licensed appropriately, deployment of new images, and coordinating with the IT team to resolve recurring issues. This position requires interaction with staff at various levels of the Firm and strong communication and interpersonal skills are a necessity. Also of the utmost importance is a sense of urgency and the ability to prioritize the resolution of issues while still performing other assigned duties.
Principle Responsibilities:
Proficiency working with Microsoft Windows Server, Microsoft SQL, Microsoft SCCM, Microsoft Windows 10, and the Microsoft Office Suite
Keep current on latest technology trends skills, knowledge, and abilities
Knowledge of application customization and integration; legal specific applications preferred
Monitor, Administer, and Troubleshoot Server Environment
Including, but not limited to Aderant, SQL, DMS, File Servers, Remote Access Servers, etc.
Monitor, Administer, and Troubleshoot Network devices such as Switches, Wireless Access Points, Internet Circuit, etc.
Oversee and monitor data backups.
Respond to support requests escalated by other IT team members and document resolutions in the HelpDesk Ticketing system or knowledgebase
End user application support, requires a strong working knowledge of all Firm Applications
Application break/fix troubleshooting beyond capabilities of Systems Specialist or HelpDesk Technician
Maintain an inventory of Firm software, including license counts and current versions while ensuring that updates and new versions are tested and installed in a timely fashion.
Work with software vendors to ensure updates and new versions are installed in a timely fashion.
Coordinate large projects with IT Director, open support cases, as needed, with various hardware and software vendors to resolve issues
Create, update, and maintain technical documentation for Firm Applications
Assist with in-house training on computer hardware/software applications as needed
Identify and resolve network, hardware, and software technical problems.
Monitor/analyze existing systems to identify areas that require attention or improvement and make recommendations to IT Manager.
