VP, Maintenance and Building Management
At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For
without a transformative culture, we cannot begin to elevate and celebrate the lives of our
resident-heroes and be ourselves changed for the good in the process. So, we seek great hearts,
other people like us, who care and want to do work that matters. We select people like us who
believe that the most satisfying life is one that is outward-bound and rooted in servant
leadership.
SUMMARY OF ROLE
The VP, Maintenance and Building Management will be responsible for strategic leadership and
overall oversight of building: maintenance, housekeeping, and safety. Local building tasks will be
administered onsite by local team members and leadership through the implementation of the
high-level strategy and day-to-day operation of the person in this role. The VP, Maintenance and
Building Management will provide a strategic plan for ongoing upkeep and maintenance,
compliance with federal/state/local regulations, safety, and overall guidance for effective
building management.
DUTIES AND RESPONSIBILITIES
• Lead, develop and audit an inspection program for safe, well-maintained, clean facilities.
• Participate with the Executive Directors and other leadership roles for hiring, training,
and ongoing support for Maintenance Directors of each community location.
• Be an active leader in the organization with familiarity and ability to apply the
implications of this discipline to the other disciplines of the company (i.e.
Accounting/Finance, HR, Wellness, Sales, Clinical Support, Activities, Marketing, etc)
• Ability to use and train tools and equipment used within our buildings. Including,
knowledge and ability to work on plumbing systems, electrical systems, alarm systems,
appliances including household and commercial stoves, refrigerators, washers, dryers,
air-conditioning and heating units.
• Must have the ability to interpret practical implications of documents related to the
safety and upkeep of our buildings and compliance regulations and train others on items
for specifications, plans, safety rules, operating and maintenance instructions and federal
standards and safety requirements.
• Monitoring company maintenance expenses to stay within the required budget(s).
• Oversee a safe and adequately trained program for the proper techniques of mixing
chemicals, disinfectants, cleaning methods, and use of equipment
• Lead in establishment of vendor resources and protocols for repairs and supplies for the
company including CapEx projects, restoration projects, and other large projects within
our buildings.
• Assist in the implementation of plans, strategies, policies and procedures designed to
promote and carry out the goals, objectives, strategic vision, and mission statement of
the company and cooperatives.
• Provide indirect leadership to maintenance leadership staff at each site. These team
members will have a reporting relationship to the on-site leadership and an indirect
reporting relationship to this role for functions this position oversees.
• Develop and provide training for committees within the communities on topics related to
safety, maintenance, budgeting, staffing, etc.
• Ensure compliance with all safety procedures related to state and federal OSHA, MSDS,
reporting injuries, etc.
• Provide oversight of preventive maintenance programs to maintain a quality physical
appearance of the properties.
• Maintain corporate records of all management entities’ information to include insurance,
management agreements, unit transfer values, etc.
• Assist with openings of new communities.
• Perform other duties and responsibilities assigned.
QUALIFICATIONS
• Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect
• Ability to lead within a culture committed to Morningstar’s “Team Member Promise”: We
consider each team member a valued individual who is instrumental in service excellence
to our residents. MorningStar creates a work environment where life is enriched, stories
are shared, and lives are cherished.
• Commitment to continually grow and develop relevant knowledge and experience.
• Ability to build a rapport with team-members of all levels in the organization and be seen
as a trusted and strategic partner.
• Ability and willingness to travel as necessary (greater than 50% likely).
• Excellence is maintenance functions required in property management (e.g. repair of
toilets, drains, plumbing, HVAC routine maintenance, painting, minor roof leaks, etc)
• Minimum 10 years’ experience in roles with a demonstration of success in all areas listed
above.
• Multi-state leadership of maintenance activities with preferred experience in senior
living, multifamily, hospitality/hotels, or similar.
• Position is required to be based in the Denver metro area.
• Education – Bachelor’s degree related field preferred.
Physical Requirements and Work Environment
• While performing the duties of this job, the employee is regularly required to speak, read
and write in English.
• The employee is frequently required to stand, walk, use hands and fingers, grasp and
reach with hands and arms, and some rotation of arms & wrists.
• The employee is occasionally required to bend, kneel, squat and crawl.
• Specific vision abilities are required by this job including close vision, depth perception,
and ability to adjust focus.
• Lifting and carrying 1-10# continuously, 11-35# frequently, 36-50# occasionally, over 50#
seldom
BENEFITS
· Health Insurance offerings such as medical, dental, and vision insurance
· Other Insurance offerings such as life, disability, accident, and critical illness insurance
· 401k plan with matching
· HSA options
· Employee assistance programs
· Paid sick, vacation and birthday!
· Career development programs and opportunity for advancement
· Charitable and philanthropic opportunities
POSITION OVERVIEW
- Run the operations of the business as if it were your own. Must have a high business acumen and understand the overall operations of every department.
- Recruit, train and hire department managers to supervise the daily operations of the major departments and consult with them as needed. This includes the ability to hire, discipline, and terminate department team members, schedule and staff department teams, ascertain quality of performance, and lead inter-departmental relationships.
- Must be approachable, fair-minded and communicate with clarity while showing confidence and enthusiasm.
- Must be able to maintain composure during stressful and emergent situations.
- Will support your department head team in their respective roles by partnering with them as needed to ensure that the overall department runs efficiently and to MorningStar standards
- Act in the best interest of the community being a good steward, driving for results, rallying the team members to achieve goals and promoting disciplined analysis of projects and problems.
- Act as a Serving Leader, always. At MorningStar, the servant-leader shares power puts the needs of others first and helps team members develop and perform as highly as possible.
- Act as a leader of the sales culture in the community in collaboration and partnership with the Sales and Marketing Director.
- Prepare and submit required reports as required by the company.
- Represent the community with federal, state and local government and private agencies.
- Observe activities in each department and on each shift to ensure compliance to MorningStar standards. Manage by “walking around” which means being in the habit of talking with people face to face to get a sense of how things are going, and to listen to whatever may be on their minds
- Walk and observe the community daily. Spend appropriate amounts of times in all departments.
- Ensure that your community, grounds, and overall physical plant are always “ready for company”.
- Have a daily presence in Reflections particularly during meal time to ensure team member engagement and a quality dining experience.
- Spend time in the dining room daily ensuring resident and/or family member satisfaction and providing support to the team throughout the various meals and meal service.
- Ensure compliance with company policies pertaining to resident care, human resources, financial control, public relations, maintenance of physical plant, and policies and procedures. Work in collaboration with the corporate and regional team to update polices as needed by sharing best practices and improve methods.
- Accompany any applicable surveyors and/or consultants on community inspections and annual health and life safety surveys. Reviews deficiencies and submits plan of correction to appropriate government agency upon receipt of report of deficiencies.
- Evaluate performance of team members with department heads and supervisors and support the team during the annual performance review process.
- Instruct community staff to provide information regarding residents to authorized agencies or individuals while maintaining confidentiality and dignity.
- Maintain personal and daily contact with residents and families.
- Ensure adequate supplies and equipment are available, properly stored, and in working order.
- Be an active member of committees, where applicable and ensure that that copies of minutes and reports of meetings are taken and maintained.
- Ensure the community volunteer program and outreach is planned executed and by the appropriate team members.
- Ensure department managers utilize necessary and required tools such as expense management systems including monthly spend downs.
- Ensure that appropriate meetings consistently take place including daily stand up, weekly department head meetings, safety meeting and monthly inter-departmental meetings take place.
