Job Title: Claims Manager - Auto Appraisal Team
Location: Texas and Nevada (Remote options available)
Company: GoAuto Insurance Company
About Us:
GoAuto Insurance is a rapidly growing provider of non-standard auto insurance, committed to delivering exceptional service and innovative solutions. We take pride in our customer-centric approach and our dedication to excellence. Join our dynamic team and help shape the future of auto insurance!
Position Overview:
We are looking for an experienced Claim Manager to lead our Auto Appraisal Team. This role involves overseeing a team of auto appraisers in Texas and Nevada, ensuring efficient and accurate appraisal processes for non-standard auto insurance claims. The ideal candidate will possess a strong background in auto claims management, excellent technical expertise, and exceptional leadership abilities, all while demonstrating a passion for outstanding customer service.
Key Responsibilities:
- Team Leadership: Lead and manage a team of auto appraisers across Texas and Nevada, ensuring effective staffing, support, and performance.
- Claims Oversight: Direct the appraisal process from assignment to resolution, providing guidance based on the complexity of claims.
- Performance Management: Review appraisal reports, ensuring accuracy and compliance with documentation standards and company policies.
- Operational Excellence: Establish best practices for appraisal accuracy, customer service, and claims resolution in collaboration with peers and executive management.
- Training & Development: Provide ongoing training, coaching, and mentorship to team members, fostering professionalism and engagement.
- Compliance Monitoring: Ensure adherence to industry regulations, company procedures, and best practices in auto appraisal and claims management.
- Vendor Management: Oversee the use of independent appraisers and direct repair facilities, balancing cost and quality.
- Performance Evaluation: Conduct regular performance reviews, compile evaluations, and provide constructive feedback to support team members' growth.
Qualifications:
- Extensive Auto Claims Experience: A minimum of 5 years in auto claims management or a related role, with a strong understanding of non-standard auto insurance.
- Claims Expertise: Proven experience in managing appraisal processes, with a thorough understanding of auto insurance products and industry standards.
- Management Skills: Demonstrated ability to effectively lead and develop teams, with strong mentoring and training capabilities.
- Education: Bachelor’s degree in Business, Finance, or a related field preferred; relevant experience may be considered in lieu of a degree.
- Communication & Analytical Skills: Excellent written and verbal communication abilities, strong organizational skills, and capacity to analyze data for continuous improvement.
Benefits:
- 401(k)
- Medical, dental, and vision coverage, including free preventative care
- Wellness and mental health programs
- Health care flexible spending accounts, health savings accounts, and life insurance
- Paid time off
- Short- and long-term disability
Pay: $85,000 - $105,000
Schedule:
- Job Type: Full-time
- Monday to Friday
Work Location: Remote
