Title: IT Field Tech
Type: Perm
Location: Queens, NY/Brooklyn, NY
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”.
Job Description:
- Provide first point of contact for support issues at all stores.
- Able to travel daily between stores.
- Process service tickets/work logs related to client related problems, train customers our KF applications and various wireless peripherals
- Elevate complex issues/problems to appropriate team members
- Troubleshoot and correct problems on site
- Perform scheduled hardware and/or software installations.
Assist stores with:
- Desktop applications, maintenance, and troubleshooting.
- Network Equipment installation and troubleshooting (routers, switches, access points)
- KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
- Configure and/or troubleshoot Zebra handhelds, network and label printers.
- Provide store training in client hardware use and software applications.
- Work to gather information, or resolve issue independently or collaboratively
- Quickly learn and retain relevant system knowledge
- Support stores during Go live opening week.
- Respond to customer inquiries and problem solving in a professional and effective manner
- Provide feedback to manager regarding service failures or customer concerns
- Maintain in depth working knowledge of client retail systems and processes
- Perform other related duties as assigned
SKILLS & EXPERIENCE:
- Written and verbal communication skills.
- Must be a self-starter with the ability to think and work independently.
- Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
- Strong customer service skills.
- Well-organized and detail oriented.
- Ability to handle multiple projects/responsibilities simultaneously.
- Proficiency in MS Office applications.
- Problem analysis and solving.
- Strong decision making.
- Able to take Initiative, being flexible with schedule.
- Must be capable of lifting and/or carrying up to 30 lbs.
- Bilingual in Spanish is a plus.
A reasonable, good faith estimate of the minimum and maximum Pay Rate for this position is $40k/Annum to $45k/Annum
