Desktop Support Technician

Compunnel Inc. • united states, united states, us • 4d ago

Job Title: Desktop Support Technician

Location: Nashua,New Hampshire

Duration: 6 months

Position Description:

• Supports computer users with installation of hardware/software and networking components to meet personal computer needs.

• Win 7 upgrades and deployment of new replacement machines.

• Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors.

• Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems.

• Assists with computer studies, projects, and implementation of policies throughout the area of assignment.

• Assists in the design and development of standardized operational management reports to identify issues or monitor computers.

• Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.

• Diagnoses and resolves moderate end-user hardware/software problems including remote access software.

• Performs new computer configuration and coordinates the workstation upgrade/replacement process.

• Participates in the deployment of new software platforms.

• Tracks user req uests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete.

• Verifies with the customer that the problem has been resolved and closes the case.

Skills Required:

• Experience with M365 / O365 migrations is a hard requirement.

• Experience with MDM is required. We prefer Intune, but please specify if they have used something else. It will be considered.

• Working knowledge of computer hardware, software, and terminology.

• Basic problem-solving skills.

• Good communication skills.

• Good organizational skills.