Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
The Project Coordinator will assist by tracking team projects and tasks using internal tools to ensure timely completion of deliverables and accurate capture of metrics; while also providing project support to new and ongoing initiatives. The Project Coordinator III will provide general project coordination in support of the execution and implementation of initiatives for the Client Team. This will include but is not limited to: projects, programs, processes, policies, best practices, and tasks associated with these initiatives. Preference for candidates with scrum and agile project experience in scaled organizations.
How You Will Make an Impact:
- Develop insightful recommendations to address complex operational and strategic problems.
- Evaluate the impact of proposed changes, with attention to scalability and sustainability over time.
- Responsible for delivering superior support to the leadership team.
- Create project plans and build consensus among diverse sets of stakeholders.
- Coordinate cross-functional projects from outline to implementation.
- Finance coordination as requested.
- Coordinate events and tours as requested.
- Designs standardize processes and Best Practices from initiation to completion in partnership with SMEs, including project scope, documentation, measurements, communication and implementation to global security leaders and teams.
- Provides key business partners with information and recommendations to assist in the development and implementation of training resources and plans.
- Researches and evaluates industry standards and benchmarks to support project (as needed).
- Fosters strong cross pyramid partnerships and able to effectively prioritize workload demands to meet project deadlines
- Develops sustainable Best Practices, Process Knowledge Documents and Standards intended for security teams globally
- Proof and edit communications, Best Practice documents, resource tools and trainings
- Creative formatting of web-based training templates and knowledge articles, business reviews and presentation documents
- Create sustainable communication themes in conjunction with systematic routines, processes, and preparedness activities for security teams to execute consistently.
- Manage cross-functional projects from outline to implementation, design and compose weekly reports, industry benchmarking.
- Write concise technical documentation including but not limited to the following: knowledge base, Wiki, Processes, Best Practices, training material, and presentation.
- Maintain document control system and content for organization, content, and style.
- Lead or assist with retention, file naming and file storage initiatives.
- Look for operational efficiencies while documenting content and communicate areas of improvement within process to subject matter experts (SMEs) and managers.
- Work collaboratively with various technical disciplines and develop technical documentation that satisfies its intended purpose, within schedule and budget limitations.
- Understand and apply content towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards.
- Maintain working knowledge of other industry-standard platforms.
- Write and simplify processes and procedures into understandable language, workflows, and instructions.
- Participate in all aspects of documentation development from product planning through release, including but not limited to: develop, writing, editing, and publishing content.
What You Will Need to Succeed:
Experience:
- Demonstrated project management skills that drive results.
- Demonstrated leadership skills in a cross-pyramid capacity.
- Knowledge of processes & procedures development.
- Excellent communication and presentation skills.
- Strong analytical and critical thinking skills.
- Highly motivated and able to work independently as well as in a team environment.
- Written and Verbal Communication Skills.
- Ability to quickly learn and master new technology.
- Experience with document management and/or information architecture.
- Direct project and process management experience.
- Project management tools such as Asana or Jira, a plus
- Proficient with Google Suite tools
- Editorial, copywriting, and/or analytics experience.
Education:
- Bachelor’s degree in English, Journalism, Public Relations, Engineering, Computer Science, Technical Communications, or similar fields; or 5+ years of equivalent practical experience.
Compensation
Estimated Pay Range: $34.98 - $47.32 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated
