Technical Support Specialist

Insight Global • crum lynne, pa, us • 5h ago

Day to Day

Respond promptly to inquiries received via email or Salesforce from customers (internal and external).
Provide prompt resolution to inquiries including but not limited to:

Basic technical support; acting as a liaison between the customer and internal departments.
Verify the accuracy and completeness of information/documentation received from customers.
Perform actions such as basic accounting related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation / updates, and product activations and deactivations.
Special projects as needed.

Qualifications

High school diploma required, Associates degree preferred. Minimum of twelve months previous work experience in a service and support role.
Ability to multitask and work independently in a rapidly changing environment.
Good listening and communication skills with the ability to accurately make independent decisions.
Analytical; can grasps concepts and retains information.
Familiar with Microsoft Office Products such as Microsoft Word and Excel.
Salesforce experience

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