Tenure - Part Time
Title - Event Team Lead
Location - Washington, DC
Hours - Based on events for the week, hours range from 25-35 hours/week
Pay Rate - $20/hr.
Job Responsibilities:
Job Overview:
As an Event Team Lead, you will play a crucial role in overseeing and ensuring the smooth execution of events by leading a team of associates. You will act as the primary point of contact between the event staff and the Manager/Supervisor on duty, ensuring that all team members adhere to event protocols, standards, and company policies. Your leadership will ensure that each event runs efficiently while delivering an exceptional experience for both attendees and staff.
Key Responsibilities:
Shift Management:
- Arrive 30 minutes before the start of your shift and stay 30 minutes after to ensure smooth transitions and to handle any post-event tasks.
- Ensure attendance is taken at the start of each shift, making sure all associates sign in.
- Collect and verify all hours worked by associates, ensuring they sign out at the end of their shift.
Team Supervision:
- Ensure all team members are dressed in proper uniform and wearing name tags.
- Monitor adherence to the “Say Hi” Program, ensuring all associates are engaging with attendees in a friendly and professional manner.
- Provide real-time guidance and address any team-related issues that may arise during the event.
Communication & Feedback:
- Periodically check in with the Manager/Supervisor on duty to ensure the event is running smoothly and address any concerns or feedback.
- Act as a liaison between the Manager/Supervisor and the team, ensuring any feedback is effectively communicated and actioned.
Operational Excellence:
- Ensure staff are fulfilling their responsibilities, including interacting with guests and adhering to event protocols.
- Take note of any feedback from the Manager/Supervisor on duty and report it accordingly for future improvements.
- Assist in troubleshooting any issues that arise during the event to ensure a seamless experience for all attendees.
Qualifications:
- Previous experience in event management, hospitality, or customer service is preferred.
- Strong leadership skills and the ability to manage a team effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Detail-oriented with strong organizational skills.
- Ability to remain calm under pressure and handle unexpected challenges efficiently.
