REQUIRED SKILLS:
- 3+ years of technical support experience
- Windows support
- MS Office support
- Active Directory
- Able to image/configure an out-of-the-box PC
- Able to re-image PCs and install approved apps and systems access
- Strong working knowledge of email spam filtering tools
- Able to validate that a PC is fully encrypted
- Software and hardware support
- Strong deskside support experience
- Ability to work flexible hours as needed, and be on call or work some weekends
- Must have a valid driver’s license and a clean driving record
- Must own a reliable vehicle
- Must be able to transport IT equipment between offices
- Pass a background check and drug test (excluding marijuana)
RESPONSIBILITIES:
- Approximately 60% is in-person support, and 40% is phone support
- Support users in multiple locations and also assist with remote support of our other users nationwide
- Triage Level II and Level III Incident and Service Request tickets
- Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
- Resolve Level l Incident and Service Request tickets
This is a 6 month contract-to-hire position. You will mainly support our locations in the greater Salt Lake City area. However, you will provide support to our other sites in Utah as needed. Sometimes there is project work where you may have to travel to another state to assist with the project. You must be able to work flexible hours as needed and be on call or work some weekends. Excellent opportunity to make an impact and take your career to the next level.
Visionaire Partners offers a 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.
