Do you have experience with Siemens Polarion ALM tool? and love to solve complex technical issues, improve processes, and work with a talented team to enhance the product in the Aerospace world? REMOTE ROLE - APPLY NOW!
“Due to Government regulations, this position is ONLY open to US CITIZENS”
Job Title: Polarion ALM Support Lead - (Analyst II Tech Support)
Job Type: Full time; Consultant (12 months Contract)
Location: Remote Position
Schedule: Monday to Friday; First Shift 8AM-5PM
Pay Rate: $51.84 per hour
Qualifications:
- Experience: 7+ years in technical support or engineering, specifically with Polarion ALM.
- Technical Skills: Deep knowledge of Polarion ALM’s features, experience with PostgreSQL databases, and scripting skills (like JavaScript).
- Cloud Knowledge: Familiarity with cloud platforms (like AWS and Azure) where Polarion ALM might be hosted.
- Networking Skills: Understanding of networking concepts relevant to Polarion ALM.
- Leadership: Strong leadership and problem-solving abilities.
- Communication: Excellent at explaining complex issues to both technical and non-technical audiences.
Education:
- A bachelor’s degree or equivalent experience is preferred.
You will be supporting Siemens Polarion ALM, a tool that helps manage the entire lifecycle of applications. Your job is to solve complex technical issues, improve processes, and work with a talented team to enhance the product.
Key Responsibilities:
- Expert Support: Help resolve the toughest technical problems that lower-level support teams can’t handle.
- Troubleshooting: Use advanced methods to fix major issues in Polarion ALM, focusing on its main features like managing requirements, testing, and tracking issues.
- System Optimization: Advise clients on how to configure Polarion ALM for optimal performance based on their specific needs.
- Product Improvement: Work with product development teams to find issues and suggest improvements for future updates.
- Mentorship: Train and support junior team members to enhance their skills and improve overall service.
- Incident Management: Take charge during major incidents, ensuring quick resolutions and minimal disruption for clients.
- Innovative Strategies: Create and implement new support methods to improve service quality and efficiency.
- Documentation: Write and maintain guides and articles that help both clients and support staff understand Polarion ALM.
- Client Communication: Be the main point of contact for high-priority clients, offering expert advice and ensuring they receive great service.
- Research & Development: Stay updated on Polarion ALM developments and industry trends to continually enhance support.
