Job Title: Service Center Manager
Purpose of the Job: Reporting directly to the Director of Service Center Operations, the Service Center Manager is entrusted with the strategic planning, efficient organization, and profitable operation of the Service Center. The incumbent oversees all aspects of customer service, ensuring total satisfaction, while fostering a secure and prosperous workplace environment for all employees. Furthermore, the Service Center Manager plays a crucial role in maintaining positive labor relations between hourly and supervisory staff.
Primary Responsibilities:
- Assume full profit and loss (P&L) responsibilities for the overall administration of the Service Center.
- Develop and execute strategies to enhance facility development, sales growth, and return on investment.
- Organize and implement methods to enhance facility capabilities and train personnel to achieve strategic goals.
- Monitor expenses closely and establish controls to ensure profitability aligns with predetermined objectives.
- Oversee the implementation of Quality Assurance programs and ensure ISO-9002 compliance.
- Lead initiatives for warranty, scrap, rework, and cost reduction planning and execution.
- Establish procedures to achieve compliance with local and governmental regulatory requirements.
- Supervise safety committee recommendations and drive the implementation of safety programs to minimize OSHA reportable injuries.
- Provide ongoing evaluation of supervisory personnel performance to ensure equitable treatment of all staff.
Basic Qualifications:
- Preferred degree in Engineering and/or Business Management, or substantial experience in turbo machinery service and sales.
- Minimum of five years of managerial experience, demonstrating effective leadership and motivational skills.
- Strong planning and analytical capabilities are essential.
- Comprehensive knowledge of high-speed rotating equipment overhaul, installation, and operation is required, with familiarity in chemical, petrochemical, power generation, and industrial processes being advantageous.
Additional Information:
- The Service Center Manager role requires strong communication skills, the ability to collaborate effectively with cross-functional teams, and a commitment to continuous improvement in service delivery and operational efficiency.
